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How to sync your email so every conversation goes to the right place - your agent's inbox

Setting up your inbox on Kayako is a key step to integrating your support operations, reducing response time, speeding up the knowledge base update process, and increasing your CSAT—isn't this why we're here?

So let's learn how to give your email AI superpowers, so it can answer customers on autopilot instantly!

Setting up a Gmail account:

1. Access your Gmail account and in the top right corner, click on the settings icon

2. Choose the See all settings option

3. Select the Forwarding and POP/IMAP tab

4. On the first section Forwarding, click on Add a forwarding address

5. Add your primary Kayako domain email (@yourdomain.kayako.com)

6. Select the option Forward a copy of incoming mail to and select your Kayako email. Also select the keep Gmail's copy in the inbox option

7. Scroll down and hit save

Voila! Your email is synced! 

From now on, whenever you get an email asking a question that the answer is already on the Knowledge Base, your customer will get an instant answer!